Help & FAQ
Getting Started
How do I create an account on equiprove?
To create an account, click on the Sign Up button on the homepage and follow the prompts to enter your details. Once completed, check your email for verification and confirm your account.
How do I add my horse’s records?
Log in to your equiprove account
Navigate to Add Horse
Click Add New Horse and enter the required details
Upload supporting documents (if applicable)
Click Save & Verify
Can I import existing records?
Yes! equiprove allows you to import data from supported organisations and competition systems. Go to Settings > Data Import and follow the instructions to link your existing records.
Account & Access
I forgot my password. How do I reset it?
Go to the Login Page
Click Forgot Password
Enter your email address and follow the link sent to your inbox
Set a new password and log in
How do I update my profile information?
Click on My Account > Edit Profile
Update your personal details
Click Save Changes
Can I add multiple users to manage my horses?
Yes, equiprove allows you to add team members or co-owners to manage horse records. Go to Horse Settings > Manage Access and add the email of the person you’d like to invite
Data & Record Management
How do I update my horse’s ownership details?
Navigate to Horse Profile
Click Transfer Ownership
Enter the new owner’s details
Submit for verification
What happens if I make an error in an entry?
If you need to correct a mistake, go to Horse Profile > Edit Details. For verified records, you may need to request an update through the support team.
Can I track my horse’s competition history?
Yes! equiprove automatically updates competition results from integrated event platforms. Go to Horse Profile > Performance History to view recorded events.
Integrations & Compliance
Does equiprove connect with organisations?
Yes, equiprove is integrated with various registries and competition databases to ensure seamless data sharing.
How does equiprove help with compliance tracking?
Automates registration updates
Tracks competition eligibility and results
Provides real-time verification for regulatory compliance
Troubleshooting & Support
My data isn’t updating. What should I do?
Ensure your internet connection is stable.
Refresh the page or log out and log back in.
If the issue persists, check the System Status page for known issues.
How do I contact support?
Email: [email protected]
Submit a Ticket: Go to Help Center > Contact Support
Billing & Subscription (If Applicable)
How do I update my billing details?
Go to Account Settings > Billing
Click Update Payment Method
Enter new details and save
Can I cancel my subscription?
Yes, you can manage or cancel your subscription under Account Settings > Subscription. Cancellation policies vary based on your plan.
System Updates & Features
Where can I find new feature releases?
Check the Updates & Announcements section in your dashboard or visit the Blog for the latest improvements and new features.